Coronavirus Customer Notice

Sweet Pea Café has followed Government and Food Standards agency guidelines in respect of our Café working practises to protect our staff and valued customers.

 

We understand that these changes do interfere with the normal operation of our Tearoom and we ask that you bear with us as we implement these changes.

 

What Sweet Pea is doing to protect our Staff and Customers: -

  • Staff wearing PPE - Our staff will be wearing Personal Protection Equipment for everyone’s safety.

  • Hand Sanitiser – We offer hand sanitisers at our Entrance, Till and Toilets.  You can ask a member of staff to provide some at the table if you feel it necessary.

  • Track & Trace Forms – We are asking our customers to complete Track & Trace forms so we can help the NHS where possible.  These forms will be stored securely and will not be used for any other purpose. They will be shredded after 21 days.

  • Extra Cleaning – The tables and chairs are sanitised after every use. Toilets and heavily trafficked areas are being regularly cleaned with suitable cleaning products.

  • Reduced Seating Capacity – We have reduced the amount of tables and spaced all tables in accordance to government guidelines. There is 1m plus mitigation between all tables.

 

 

Customer Requests

  • Café Entry Queuing - Please do not enter the Café until you are invited to be seated by one of our staff, please queue outside observing social distancing rules.

  • Face Coverings – Whilst within the Café you must wear a face covering. You may remove face coverings once seated at your allocated table. You must wear a face-covering whilst using the toilet facilities and paying.

  • Café Entry - When you are invited in please use the Alcohol-based hand sanitiser before sitting, then walk to the table assigned by our staff.

  • Ordering - A staff member will hand you a sanitised menu, this menu is to be shared amongst all your party at the table.  When ready a member of staff will come and take your order.

  • Food Delivery - Staff will deliver food to your table.

  • Payment - Please we prefer contactless payment using our iZettle machine, please wait until the desk is clear before approaching the desk and only one person at the desk at a time and wear your mask.

  • Walking within the Café – Please remain seated as much as possible and comply with social distancing and wear your mask.

  • Stairs – Please only use the stairs, one family group, at a time, and wear your mask.

  • Toilets - Please use Sanitiser before entering the toilet and wash hands after for 20 seconds as per guidelines, do not queue outside the Toilets.

  • Exit – Please ask a member of staff when it is safe to exit, and wear your mask when exiting.

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